van Wagenen Leadership Team
van Wagenen has the support and knowledge needed to be the industry leader for over 80 years. The executive team has extensive experience with insurance, claims and insurance tracking. Let us create a product and service package today that will increase your productivity, greatly reduce your losses on uninsured collateral, and increase your peace of mind knowing that your portfolio is being protected by the best in the business.
Jay Gentile, President, brings nearly 25 years of financial services experience across various business lines, serving in a number of top leadership roles and directing strategic performance, process improvement, and system integration for global financial leaders, along with a commitment to customer satisfaction. Most recently, he served at Bank of America as a Senior Vice President – Chief Operating and Operational Control Executive, which included time within the mortgage servicing operations. Jay was also responsible for driving risk strategy, managing remediation activities, ensuring audit/exam readiness, and overseeing the bank’s risk management governance structure across the globe.
Robert Wright, Chief Operations Officer, brings to van Wagenen extensive experience in managing multi-billion dollar auto, mortgage, personal loan and overdraft portfolios in both the consumer and small business space. Robert has held executive and senior leader positions at CitiBank, HSBC, JPMorgan Chase and GE Capital, and is relentless in continuous process improvement to maximize client experience, driving profitable growth and enabling operational excellence. He brings with him to his leadership role a strong track record of operational excellence, problem solving, and talent development.
Warren Wicklund, Senior Vice President of Shared Services, joined van Wagenen in 2012. Warren brings with him over 20 years of proven financial and management leadership experience in various industries. Prior to van Wagenen, he served as Chief Financial Officers for Novus Media Inc., and held Controllership roles with Internet Broadcasting Systems, Inc., Communicor Corporation, Thermoform Plastics, and Superior Environmental Corporation.
Andrea Brost, Vice President of Information Technology/System Support, began her career with van Wagenen in 1986 as a Field Representative where she worked closely with clients to ensure the best possible performance of the insurance tracking program. In her current role, she is responsible for managing both the requirements and software testing phases of software development projects. Andrea works with both clients and internal users to assure seamless client on-boarding and successful implementations of new and enhanced functionality with van Wagenen’s proprietary applications.
Darcy Snyder, Vice President of Human Resources, has been with van Wagenen for six years and has over 15 years of HR Recruiting and Generalist background including extensive experience in learning and development and change management. Her previous leadership roles include working as a Group HR Manager for Macy’s furniture division and a District Manager in the retail industry. Her expertise centers around employing HR functions strategically to improve overall organizational performance.
Jeff Anderson, Vice President of Recovery & Risk Management, joined van Wagenen in 2010. He has an extensive background in finance, insurance and customer service having spent time with companies including The Hartford and State Farm Insurance. His expertise is in balancing the customer experience with the need to achieve cost competitiveness through a focus on business process design, technology automation and organizational structure.
Ron Paulin, Vice President of National Sales, has 35 years of experience in the mortgage finance and insurance industries. Leading van Wagenen’s Internal and External Sales Team, Ron provides direction, vision and strategy. He has held executive positions with industry leaders including AIG-United Guaranty, Citibank, and Mortgage Guaranty Insurance Corporation (MGIC), with experience in the areas of sales, operations, and risk management.
Nancy Mellon, Assistant Vice President of Account Management, has been with van Wagenen for 27 years. She is an excellent resource for clients interested in learning more about industry best practices and how van Wagenen services fit with their programs. Prior to heading up the Account Management Team, Nancy spent time in several areas of van Wagenen including sales and operations. Nancy’s deep understanding of how tracking and lender placed insurance products work together helps clients identify ways to successfully and efficiently protect their portfolios.
Kendra Conser, Assistant Vice President of RecoveryPro, leads the Claims and RecoveryPro teams; she has been working in RecoveryPro since 2007. Kendra was instrumental in the development of RecoveryPro and is the ultimate authority on how the programs work and what clients have been able to achieve using them. Kendra is focused on efficient call center operations with world-class borrower experience on the phone.